Backer Credits
THIS PAGE IS MEANT FOR THE BACKERS OF THE DIZED CROWDFUNDING CAMPAIGNS IN 2017-2019. IF YOU ARE NOT A BACKER, THEN HEAD HERE!
BACKERS, BELOW ARE STEP-BY-STEP INSTRUCTIONS ON HOW ACTIVATE YOUR DIZED+ SUBSCRIPTION USING YOUR BACKER CREDITS
Currently redeeming your crowdfunding campaign credits CAN ONLY be done on Dized Web at https://app.dized.com. In other words, you CANNOT activate Dized+ Subscription using the Backer Credits in the Dized iOS/Android App. If you have any problems, please check the FAQ on the bottom. If you can’t find an answer there, please contact us at [email protected].
1. Login to Dized
Use the top right corner menu to log in to to your Dized account. If you haven’t created your account yet, register now! And remember to confirm your account creation via email.
Note: there are currently issues verifying the account from Outlook and Hotmail addresses. If after creating your account, you don’t receive the confirmation, please contact [email protected] and we will verify the account for you!
2. Make sure you have redeemed your Credits
Make sure you have redeemed your Dized Credits. You can view them in your profile info from the top right corner menu by clicking “profile”.
If you have the credits, you can skip to section 4, otherwise go to 3.
(Note: sometimes after redeeming your credits, you need to re-login to your account to make them visible!)
3. Redeem your Dized Crowdfunding Credits
Do this step only if you did NOT see your Credits on your account in Step 2. If you did, go directly to Step 4. Otherwise, use the “Redeem Dized Code” option in the menu to redeem your Credits. The original code was sent already back in April 2019, so if you’ve lost the email, contact [email protected] and we can find your missing code! Please provide your name and email you used to back the ccampaign.
(Note: sometimes after redeeming your credits, you need to re-login to your account to make them visible!)
5. Start your Subscription
Click on the yellow “subscription monthly 1 credit”. It should state how many credits you have (if it doesn’t show any, please try to log out and log in) which you can then use to start your subscription!
Note: You need to be logged in, in order to be able to see the buttons!
6. Check that your subscription is activated
Head back to your profile page and see that your subscription is activated. If the process went through without an issue, please try logging out and logging back in. If it still does not show an active subscription, please contact [email protected].
FAQ
Q: What can I get with my credits?
A: Each credit gives you either 1 month of subscription or one permanent access to a single content.
Q: I’ve forgot my password!
A: Use https://www.dized.com/reset-password to get a new one!
Q: I’m not getting a confirmation when creating and account or resetting my password?
A: First make sure the email hasn’t ended up in a spam (or similar) folder. And if you’ve waited a while, and it’s still not there – please contact our support!
Q: I don’t think I’ve ever received a code to redeem the credits?
A: It was sent a long ago, so there’s a good chance if you missed it the first time around, it’s hard to locate now. Please contact [email protected] with your backer details (name / email you used) and we’ll hook you up!
Q: I don’t think I’ve ever received a code to redeem the credits?
A: It was sent a long ago, so there’s a good chance if you missed it the first time around, it’s hard to locate now. Please contact [email protected] with your backer details (name / email you used) and we’ll hook you up!
Q: I can’t find the menu in the Dized App to activate the subscription?
A: Currently, you can only do it in the web at https://app.dized.com/subscribe
Q: I redeemed my credits but can’t see them in my profile page.
A: Try to log out and log in.
